I just don't get it.
4 June 2003 15:23![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
plunkybugSo, more work antics. I just spent a helluva long time fixing this old woman's connection. And I had to call her back at one point to continue, I might add. She was nice and all, but more than a bit irritated at not being able to connect on her new service. The problem? Intermittent sync. The closest definition I could find online for it:
With that in mind, intermittent sync (for those non techies out there), is more or less when the dsl signal on the telephone line is intermittent or irregular, and not synchronising with the dsl modem consistently. As a result, data can be lost in the line and this can cause problems connecting. Anyhow, we have a swell tool that lets us see the sync of the customers. Normally it should say 5/5. When it is intermittent, it fluctuates in various patterns between 0/5-5/5. It can be 5/5 one moment, 2/5 another, and 4/5 the next, and so on. So, this was her problem.
How to fix you ask? Powercycle the modem (turn off and unplug and let it sit a few minutes, plug in and turn on again) and check for interference. Cordless telephone bases and bad splitters and filters can often be the culprit. An escalation might be necessary and a field tech may need to go out and check it out. In this case it was a bad splitter/filter. The splitter is a device that plugs into the wall and separates the dsl to one jack and the voice to the other side for telephone use...this side also has a filter built in to filter out the dsl noise from the line on the ones we send out. Every phone that shares the dsl line needs to be filtered. Got it? So, after removing the splitter/filter, the signal stabilized and she was able to connect and browse the internet, etc. We offered to replace the bad splitter/filter and she goes crazy on what to do without a phone in that room as the dsl occupies her only available jack in that room. I asked other questions to see if we can come up with a suitable solution...all of which she poo-poos. So, in the end, she resolves to plug the bad splitter filter in again so she can have her phone in that room. I reminded her that it was the splitter/filter that was causing the problem in the first place, and by putting it back in the wall was reversing the work we had done to fix her problem. She decided to anyways. Well then, what do ya make of that? Spending a ton of time to fix the problem and then undoing it again.
Asynchronous: Not synchronized; that is, not occurring at predetermined or regular intervals. The term asynchronous is usually used to describe in which can be transmitted intermittently rather than in a steady stream.
With that in mind, intermittent sync (for those non techies out there), is more or less when the dsl signal on the telephone line is intermittent or irregular, and not synchronising with the dsl modem consistently. As a result, data can be lost in the line and this can cause problems connecting. Anyhow, we have a swell tool that lets us see the sync of the customers. Normally it should say 5/5. When it is intermittent, it fluctuates in various patterns between 0/5-5/5. It can be 5/5 one moment, 2/5 another, and 4/5 the next, and so on. So, this was her problem.
How to fix you ask? Powercycle the modem (turn off and unplug and let it sit a few minutes, plug in and turn on again) and check for interference. Cordless telephone bases and bad splitters and filters can often be the culprit. An escalation might be necessary and a field tech may need to go out and check it out. In this case it was a bad splitter/filter. The splitter is a device that plugs into the wall and separates the dsl to one jack and the voice to the other side for telephone use...this side also has a filter built in to filter out the dsl noise from the line on the ones we send out. Every phone that shares the dsl line needs to be filtered. Got it? So, after removing the splitter/filter, the signal stabilized and she was able to connect and browse the internet, etc. We offered to replace the bad splitter/filter and she goes crazy on what to do without a phone in that room as the dsl occupies her only available jack in that room. I asked other questions to see if we can come up with a suitable solution...all of which she poo-poos. So, in the end, she resolves to plug the bad splitter filter in again so she can have her phone in that room. I reminded her that it was the splitter/filter that was causing the problem in the first place, and by putting it back in the wall was reversing the work we had done to fix her problem. She decided to anyways. Well then, what do ya make of that? Spending a ton of time to fix the problem and then undoing it again.
