(no subject)

[plunkybug]

Ugh...this day keeps on dragging, and I have had some really nasty customers too. One lady hung up on me because she was frustrated that she could not find a model number on her modem or router, and since we have used Efficient Networks modems AND routers, it was important she tell me. Troubleshooting the internet with a router is different than a modem. Way different. Why should she even ask to speak to another person when they are going to attempt to get the same info from her? I am sorry she was frustrated, but I could not continue without that knowledge. It's not like I was beating her down over the phone or anything. I was my normal, pleasant self, just trying to guide her in the right direction...she has to help me a little so I can help her in return. She was the one gettting upset and fronting an attitude. I was just trying to help her. Oh well. Her loss. She will probably call back and get someone not as patient or nice, and then she'll regret having hung up on me.